ISO Certification

COLA Inc. is the first and only CMS-deemed Clinical Laboratory Accreditor to achieve ISO 9001 Certification…

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COLA Inc.’s ISO 9001 certification from the British Standards Institute (BSI) covers the delivery and administration of our CLIA-equivalent accreditation program for medical laboratories, including on-site surveys, monitoring proficiency testing, and correcting citations through education and consultation.

In obtaining ISO certification, we opened our organization up to the same type of rigorous, third-party review that we routinely deliver to our clients. This required us to embrace a significant change in culture, and to rededicate ourselves to our mission at a fundamental level. COLA Inc.’s commitment to ISO certification demonstrates the kind of continuous approach to quality assessment that we expect of the laboratories we serve.

Maintaining ISO certification requires a commitment to continual improvement of our management system, and extends to our accreditation program.  We routinely undergo semi-annual surveillance audits conducted by BSI. Every 3 years, our ISO certification is renewed following a full scale audit of our quality management system. Just as laboratories need to stay up to date with changing regulatory and accreditation requirements, we need to ensure our quality management system continues to evolve to meet the latest ISO standards.

Through these intensive BSI audits and our own internal improvement audits, we are able to continually monitor, manage and enhance quality across all operations. As a result, COLA Inc. has improved its collective ability to deliver value and a higher quality service to our customers.

Why ISO Certification Matters to our Labs

  • Ensures a consistent and objective accreditation experience for every laboratory at every step of the process.
  • Enhances customer experiences through quality service monitoring and management.
  • Streamlines the accreditation process through more efficient operations.

As the world’s most widely recognized quality management standard, ISO 9001 outlines ways to achieve, as well as benchmark, consistent performance and service. - The British Standards Institute (BSI)

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